Before using Remit254 services, you must agree to the following terms and conditions:
By clicking "I Agree", you acknowledge that you have read, understood, and agreed to the terms of this contract.
These terms apply to the account you create on our mobile application or website (“Remit254 Account”). You can download these terms or request a copy at any time. These terms, along with our Privacy Notice, form a legal agreement between:
To use our services, you must create a Remit254 Account by providing accurate information and keeping it updated. We may request further verification and conduct security checks. You cannot open an account if:
We may monitor transactions for fraud and suspend accounts with suspicious activity.
You can request payments from another Remit254 user using the Remit254 Request service. The payer must authorize the transaction and accept applicable fees. We are not responsible for delays caused by the payer.
We will send notifications via email, SMS, or through your Remit254 Account. To receive them, ensure:
Information is available in English and, where possible, in Swahili.
To keep your account secure:
Contact us immediately if you suspect unauthorized access.
We may suspend your account if:
We will notify you where possible and restore access once the issue is resolved.
You may close your account at any time by contacting us. We may also close your account if:
Pending payments will be processed before closure.
We may update these terms to:
We will notify you of significant changes before they take effect.
The quickest way to contact us is by using the chat feature in your Remit254 Account. Simply open your Remit254 Account, click on your profile icon on the top right of your Remit254 Account and click Support. Then select to chat to us or read our FAQs. You can also start a conversation with us on help.Remit254.online or send an email to us at help@Remit254.online. If you’re unhappy with our service, please contact us first so we can try to make things right. We may ask you for more information about you and your Remit254 Account to make sure that we’re speaking to you. We’ll consider any formal complaint you send. If you wish to make a formal complaint, you can send an email to us at complaint@Remit254.online. If you tell us that you’d like to complain, we may submit a formal complaint on your behalf if you ask us to. Please let us know what you’re unhappy about, when the issue began and how we can make things right, along with your full name and contact details.
This agreement is governed by the Data Protection Act of 2019. The Data Protection Act of 2019 is a Kenyan law that protects the privacy of individuals by regulating the processing of personal data. Further, any other relevant laws of Kenya will apply to our agreement. You can make a claim against us in the courts of Kenya if you believe we’ve not complied with these terms or the law.
We won’t be responsible for any loss or damage that is not reasonably foreseeable, or that’s caused by your failure to comply with these terms. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you started using our services, both we and you knew it might happen. Nothing in these terms removes or limits our liability for death or personal injury resulting from our negligence or from fraud or fraudulent claims and statements. If these terms are translated into another language, the translation is for reference only and the English version will apply. If English is not your usual language, you must communicate with us in the English language in relation to any legal matters arising under these terms, including with respect to submitting and resolving any complaints.
All the intellectual property in our products and services (for example, the Remit254 Account, the content in our mobile application and our website, our product names, our logo and card designs) are owned by Remit254 registered in Kenya and are used by us and other companies which are affiliated with Remit254. You must not use our intellectual property as your own, except to enjoy our services. You also must not reverse-engineer any of our services (that is, reproduce them after examining how our services are constructed).
This agreement is between you and us. Only you and we have rights under the agreement. You cannot transfer any of your rights or obligations to anyone. If one part of this agreement is invalid, the other parts of the agreement are still valid. We may transfer any of your and our rights or obligations under the agreement in response to a legal or regulatory requirement or if we reasonably think that this won't have a significant negative effect on your rights under the agreement.